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We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, items must be unworn, unused, with tags, and in their original packaging, along with proof of purchase.

To start a return, please contact us at niarahsadek@gmail.com. If your return is accepted, we will send you the return instructions and shipping details by email.

Please note:

Custom-made or personalized items are non-returnable.
Sale items and gift cards cannot be returned.
Shipping costs are non-refundable.

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can review the issue and find a solution.

For customers in the European Union, the 14-day cooling-off period also applies, meaning you may cancel or return your order within 14 days for any reason, as long as the item is in its original condition.

Refunds are processed to your original payment method after we receive and inspect the return.

Custom orders begin with a consultation where you share your idea, inspiration, preferred materials, size, and occasion. From there, we discuss the design direction, silhouette, and details to make sure the piece fits your vision. Once the concept is confirmed, the outfit is created by hand and produced with care in Amsterdam. Production time depends on the complexity of the design and the materials selected.

Custom-made, personalized, and made-to-order pieces are final sale and cannot be returned or exchanged. Because these items are created specifically for you, we are unable to accept returns once production has begun or the order has been completed.

In some cases, certain ready-to-wear items may also be marked as final sale on the product page. This may apply for reasons such as hygiene, exclusivity, or product sensitivity. Please always check the product description carefully before purchasing.

If you are unsure whether an item is final sale, we recommend contacting us before placing your order.

Delivery times depend on whether you order a ready-to-wear item or a custom-made piece. Ready-to-wear items are usually processed and shipped faster, while custom orders require additional time for production, finishing, and quality control. Once your order has been confirmed, you will receive an update with the estimated timeline. If your order includes a custom piece, the production time may vary depending on the design, materials, and level of detail.

Niarah pieces are designed in Amsterdam and created with a strong focus on craftsmanship, detail, and premium materials. Selected items are handmade using genuine leather, denim, and other carefully chosen fabrics to create distinctive statement pieces. Because the brand combines custom-made work with limited ready-to-wear designs, each piece reflects a balance of individuality, quality, and fashion-forward construction.

Shipping costs are calculated at checkout based on your delivery address, package size, and order details. The exact shipping fee will be shown before payment is completed, so you can review the total cost before placing your order. For custom-made or larger items, shipping may vary depending on handling requirements and destination.

Yes. Niarah creates one-of-a-kind festival outfits for customers who want something bold, unique, and made to stand out. You can request a custom design based on your style, preferred fit, and material choice, including genuine leather, denim, or other premium fabrics. This is the ideal option if you want a statement piece that is not available anywhere else.

Niarah offers custom-made outfits for customers who want a more personal and unique design. You can contact the studio to discuss your idea, preferred silhouette, materials, color direction, and occasion, and the team will guide you through the next steps. Custom orders are ideal if you are looking for a one-of-a-kind festival outfit, a special event look, or a made-to-measure piece that reflects your personal style.

Niarah works with premium materials such as genuine leather, denim, and other selected fabrics chosen for their quality, structure, and visual impact. Genuine leather is used for statement pieces that need shape, texture, and a refined finish, while denim and other fabrics are selected for their versatility and style. Material choice depends on the design, fit, and function of each piece, especially for custom-made outfits and limited-edition designs.

Niarah ships to EU countries and Egypt. Customers may also choose to collect their order directly from the studio in Amsterdam. Shipping availability and delivery details depend on the destination and the type of order.

You can contact the Niarah studio through the contact page on the website for custom requests, product questions, order support, or general inquiries. If you are interested in a bespoke outfit, it is best to include as much detail as possible about your idea, preferred materials, size, and timeline. This helps the studio respond faster and guide you more accurately.